Job Summary
The primary responsibility of the job holder is to manage seamless day to day Operational Services support in line with approved SOP and SLA. All activities under Corporate Onboarding and time deposits are processed efficiently without errors and providing full support to Business in UAT, product launches and process improvements and TAT reductions.
Key Accountabilities
- Ensure all processes under Corporate Account Opening & deposits are checked before processing as per SOP/SLA and email/return initiated as per process.
- Ensure all transactions are acted upon by cut offs.
- Corporate account opening & closing in Equation.
- Ensure corporate signatures are updated as soon as accounts are opened.
- Ensure cheque books are processed - validate through customer mandates and cheque book requests.
- Debit cards - Cancellation, Reissuance, Linking. Reports and MIS to ensure that the cancellation and linking is done accurately and place of delivery updated correctly
- Registration to E-statement
- Corporate amendments
- Balance order processing and Amendments
- Corporate Internet banking set up and Amendments
Other Accountabilities
- FBCC amendments and set up on trade portal
- RM change, Analysis code change, Seller Id change
- Rate change updates for accounts without facilities
- Adding special conditions on Accounts: Blocking of accounts due to Blacklist / AML / Compliance and Legal instructions
- Maintaining and tracking of conditions on accounts
- Dormant Account Activation. Activating a dormant account based on documentation from branches.
- Registration of swift code details and M940 statements
- Remoter cheque deposit set up
- Posting of all types of Time Deposits in Core system.
- Posting of all after sale service requests (Amendments, Closure and Interest Payment).
- Verifying subsequent Deposit Principal Increase, Interest fixing and Maturity rollover.
- Co-Ordinating with Treasury and dealers on corporate deposits.
- Preparing monthly proof sheets and other reports related to the Corporate Onboarding
- Work with Business on Customer Relationship Management (CRM) platform including data gathering / cleansing and grouping of Customers / Accounts
- Enrolment and amendment of customers for CB Pay for Merchant application
- Checking daily reports.
- Answering Queries/Emails received on the Corporate Onboarding and CBQ Deposits mailboxes
- Attending calls from Branches & business stakeholder on queries related to processes
- Controls on day 2 processes to be tracked and Maintained
Education
- Bachelor degree in Commerce or Banking
