Associate Director - Business Development

Role Purpose:

The role is responsible for driving portfolio growth, revenue optimization, and operational excellence across our property assets. This position combines business development initiatives such as owner acquisition and portfolio expansion, with oversight of day-to-day Community Management and Property Management operations. On top of it, ensures high tenant satisfaction, regulatory compliance, and the achievement of financial and operational targets, while acting as the key liaison between internal teams and external stakeholders.

Key Responsibilities / Accountabilities:

1. Business Development & Portfolio Growth

Lead property acquisition and owner onboarding to expand the portfolio in line with strategic objectives.

Identify market opportunities, conduct feasibility assessments, and recommend growth initiatives.

Identify clients and create a pipeline.

Conduct meetings with different buildings/communities for CM and PM and covert the deal accordingly.

Develop and maintain strong relationships with property owners, brokers, and strategic partners.

Collaborate with Marketing, Revenue, and Leasing teams to drive promotions, campaigns, and occupancy initiatives.

Provide support and pitch to clients. Support in creating brochure and service offerings.

Track business development KPIs including portfolio growth, owner acquisition, and revenue contribution.

2. Strategic Execution & Operational Oversight

Translate corporate strategy into actionable operational plans for CM and PM functions.

Finalise set up of processes and operational start of the business for PM and CM, including the set-up/agreement with FM provider.

Oversee implementation of initiatives to improve operational efficiency, service quality, and revenue performance.

Conduct capacity planning and resource allocation to ensure smooth operations.

Monitor portfolio-wide KPIs for occupancy, collections, service delivery, and tenant satisfaction.

3. Community Management (CM) Oversight

Convert new communities deal and support in onboarding.

Provide leadership and direction to Community Managers to ensure high tenant engagement and satisfaction.

Monitor service delivery, tenant communications, complaint resolution, and community operations.

Implement process improvements to address recurring operational challenges.

Coordinate with Leasing, Operations, FM, and Legal teams to resolve escalated tenant issues.

4. Property Management (PM) Oversight

Convert into units/buildings deal and support in onboarding.

Oversee rent collection, maintenance, move-ins/move-outs, and vendor management.

Track PM KPIs, including operational readiness, vendor SLA adherence, and asset condition compliance.

Ensure compliance with Dubai tenancy regulations, SOPs, and corporate governance standards.

Drive continuous improvement in operational workflows and service delivery.

5. Stakeholder & Team Leadership

Lead cross-functional teams including CM, PM, Operations, Finance, Legal, and Marketing.

Provide coaching, performance management, and professional development for team members.

Serve as the escalation point for complex operational, financial, or compliance issues.

Build and maintain relationships with tenants, owners, vendors, and regulatory authorities.

6. Reporting & Analytics

Prepare portfolio-wide dashboards, performance reports, and executive summaries for senior management.

Analyze trends in occupancy, revenue, collections, tenant satisfaction, and operational efficiency.

Recommend process enhancements, system upgrades, and operational improvements based on data insights.

Knowledge & Experience

Bachelor's degree in business administration, Real Estate, Hospitality, or related field

MBA or relevant advanced qualification is an advantage

Professional certification in Property Management or Community Management is a plus

10+ years of progressive experience in Community Management, Property Management, and Operations leadership

Proven track record in managing multi-cluster portfolios or large-scale residential/commercial property operations

Demonstrated experience in translating strategy into operational execution and measurable results

Strong experience with cross-functional team leadership, vendor management, and performance optimization

Experience in conversion of deals and meeting financial targets for CM and PM businesses

Technical Competencies

CM & PM operational workflows, SOPs, and governance frameworks

Rent collection, occupancy management, and vendor oversight

Capacity planning, performance management, and KPI tracking

ERP / Property Management systems proficiency

Dashboard creation, data analysis, and operational reporting

Regulatory compliance and Dubai tenancy law knowledge

Behavioural Competencies

Pioneering Growth: Drives continuous improvement and delivers growth initiatives.

Authentically Principled: Applies ethical judgement and reinforces organizational values.

Sustainable Futures: Integrates sustainable practices into functional operations.

Uncompromising Discipline: Ensures compliance, consistency, and performance delivery.