JOB TITLE
Associate Manager - Fulfillment | MAF Retail | Head Office KSA
Role Summary
The Fulfillment Associate Manager is responsible of managing the day-to-day execution of company's E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online service s in terms of on time delivery, freshness, quality and fulfillment of their order. When /if required the role holder takes on leading role, if there are issues with FF field.
ROLE PROFILE
- Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.
- Develop detailed processes, quality control measures, and KPI's for a seamless and effective Fulfilment operations.
- Manage the day to day E-Commerce fulfilment operations.
- Ensure of proper arrangement of dark store and stock adequacy.
- Monitor the production KPI's, picking rate, and work towards continuously improving it.
- Contribute to the internal communication of the company strategy and objectives.
- Manage customer service function with in the store.
- Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.
- Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
- Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re - allocation of the resources in accordance with the business needs.
- Provide mentorship for the purpose of developing a continuous talent pipeline for key roles .
Requirements
- Bachelor's degree in E- Commerce or Business Administration.
- 5 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations.
- Commercial knowledge preferred
What We Offer
At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
