Associate/Senior Associate, Business Analyst,

Key Responsibilities:

• Collaborate with business units to understand their processes and challenges.
• Interact with business users / product owners to analyze business requirements and translate them into clear and actionable system requirements.
• Configure and customize Dynamics 365 to meet business needs, including forms, workflows, and dashboards.
• Facilitate the implementation of new Dynamics 365 features and modules.
• Provide ongoing support and training to Dynamics 365 users.
• Perform system testing and quality assurance checks.
• Document business processes, system configurations, and user guides.
• Stay current with the latest Dynamics 365 updates and technologies.
• Liaise with external vendors and consultants on system enhancements and troubleshooting.
• Assist with data migration and integration with other business systems.
• Conduct business process reviews to identify areas for improvement

To qualify for the role, you will need:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum of 2 years of experience as Business Analyst roles
• Strong understanding of Microsoft Dynamics 365
• Excellent analytical and problem-solving skills, with the ability to understand complex business processes and technical environments.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.