Job Title: Automotive Technical Support and Training Engineer
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person visits
- Troubleshoot and resolve technical issues related to our products
- Conduct product demonstrations and trainings for customers
- Develop and maintain training materials and manuals
- Train employees on new automotive technologies and procedures
- Stay updated on the latest industry developments and incorporate them into training programs
- Collaborate with the sales team to identify customer needs and provide technical solutions
- Participate in product development and testing to provide feedback on technical aspects
- Travel to customer sites for on-site technical support and training as needed
- Maintain accurate records of customer interactions and technical issues
- Provide technical support during product launches and events
- Assist with developing and implementing customer service policies and procedures
Qualifications:
- Bachelor's degree in Mechanical Engineering or a related field
- Minimum of 2 years of experience in technical support or training in the automotive industry
- Strong knowledge of automotive technology and systems
- Excellent communication and interpersonal skills
- Ability to explain complex technical concepts in a clear and concise manner
- Strong problem-solving and analytical skills
- Ability to work independently and in a team environment
- Willingness to travel and work flexible hours as needed
- Proficient in Microsoft Office and other relevant software programs
