B2B Flights Fulfillment Specialist

About the Company

A leading travel and lifestyle platform in the region, providing end-to-end solutions across flights, hotels, corporate travel, and fulfillment services. With a strong digital footprint and a customer-centric approach, the company serves both B2C and B2B segments, delivering efficient, technology-driven travel experiences across the region.

About the Role

We are seeking a B2B Flights Fulfillment Specialist to support and manage flight bookings and post-booking operations for corporate and B2B clients. This role requires strong hands-on experience with GDS systems, airline communication, and ticketing processes. The ideal candidate is detail-oriented, reliable under pressure, and comfortable working in a fast-paced operational environment.

Key Responsibilities

• Handle B2B flight bookings, ticketing, reissuance, refunds, and cancellations
• Work extensively with Amadeus and Sabre GDS to manage flight transactions
• Coordinate professionally with airlines regarding schedules, fares, and BSP matters
• Ensure accuracy and compliance with ticketing and fare rules
• Support operational queues and manage cases within defined SLAs
• Handle urgent requests and escalations efficiently
• Maintain accurate documentation and system records

Hiring Requirements

• Minimum 3 years of hands-on experience with Amadeus, Sabre GDS, and BSP
• Strong professional communication skills with airlines
• Willingness to work rotational shifts, including weekends and holidays
• Rotational days off as per team schedule
• Full-time, on-site role (remote work not available)
• No annual leave during the first 3 months (probation period)
• Excellent attention to detail and time management skills
• Ability to work under pressure in a fast-paced environment