Job Purpose
Responsible for managing relationships with VIP and High Net Worth customers, supporting their acquisition, satisfaction, and retention. This role ensures a premium customer experience, accurate execution of the sales process, and contributes to the revenue goals of the VIP segment.
Key Accountabilities
- Engage and follow up with prospective VIP customers through referrals, campaigns, or assigned leads
- Support the onboarding process for new VIP customers to ensure a seamless experience
- Maintain regular communication with existing VIP customers to ensure satisfaction and encourage loyalty
- Collaborate with internal teams (Customer Happiness, Product, Finance) to resolve issues and deliver service excellence
- Track and report on sales performance and customer feedback to enhance service quality
- Handle day-to-day inquiries, requests, or complaints from VIP customers with professionalism and urgency
- Work toward achieving individual sales targets and contributing to team goals in alignment with the VIP strategy
Requirements
Must-Have Technical / Professional Qualifications
- Possess a bachelor's degree in Business, Marketing, or a related field
- Have 1-3 years of experience in sales or customer-facing roles, preferably in financial services or with high-value clients
- Demonstrate strong interpersonal and communication skills at an advanced level
- Be familiar with CRM tools and reporting systems at an intermediate level
- Exhibit a customer-first mindset and maintain a professional appearance at all times
Core Skills Required
- Able to effectively drive sales and negotiate with high-value clients
- Skilled in building and maintaining strong customer relationships
- Excellent in both verbal and active listening communication
- Highly motivated by achieving and exceeding performance targets
- Capable of identifying and solving problems efficiently
- Adaptable to changing environments and customer needs
- Detail-oriented with a focus on accuracy and quality
- Collaborative team player who contributes to group success
