Back office agent Voice & Non.Voice

Company Description

ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, offering innovative, customized, and high-value solutions to meet diverse business needs. Focused on helping clients enhance their operations and customer satisfaction, ETISAL tailors its services to support various industries globally. With a commitment to quality, integrity, and excellence, the organization has implemented top-tier technologies and best practices to exceed expectations. ETISAL prioritizes transparency, flexibility, and a people-centric approach, valuing both partners and employees as key components of success.

Role Description

This is a full-time, on-site position located in Cairo for a Call Center Specialist. The specialist will handle incoming and outgoing customer interactions, resolve inquiries efficiently, and ensure customer satisfaction. Primary responsibilities include addressing customer concerns, providing product and service information, maintaining accurate records of interactions, and adhering to company policies and best practices. Exceptional communication and problem-solving abilities are vital for success in this role.

Job Details:

Rotational Shifts Change per month

2 Days off

Social & Medical Insurance

Fully Paid training

Net Salary 17000 EGP

Qualifications

• Fluency in English and Arabic; additional language skills are a plus
• Graduated from faculty of Commerce, Law, Arts or any related field
• Previous experience in a call center or customer service role is highly preferred
• Strong skills in Customer Support, Customer Service, and managing interactions in Contact Centers