ROLES AND RESPONSIBILITIES
- Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
- Actively participate in the planning and execution of the company's marketing activities, providing vital inputs based on interactions with prospects.
- Support and service existing customers by addressing their queries and resolving issues.
DETAILED DESCRIPTION
- Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
- Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
- Assist in the creation of Requests for Proposals (RFPs).
- Discuss commercial terms with potential clients.
- Address queries raised by prospective clients.
- Liaise internally for necessary inputs and approvals.
- Finalise contracts and close deals.
- Ensure receipt of subscription fees as per agreed terms.
- Assist Relationship Managers in the execution of their account and territory strategies.
- Support the company's strategic and ongoing marketing and brand awareness campaigns.
- Drive prospect participation in internal and external events and webinars.
- Extend support to clients during the onboarding process.
- Respond to queries related to subscription plans and offerings.
- Log and escalate customer complaints appropriately to ensure timely resolution.
- Make regular calls to existing clients for proactive service and support.
- Resolve any issues faced by clients regarding subscription fee payments.
- Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
- Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
- Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
- Handle queries raised by referral partners related to customer service.
- Systematically document customer interactions, turnaround times, and complaint resolutions.
- Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.
