ADMINISTRATION
- Always ensure to keep SOPs, manuals and recipes up to date.
- Always ensure that all legal requirements are met and properly communicated to the
- different team members.
COMMUNICATION
- To attend daily management morning briefing sharing relevant information.
- To attend bi-weekly management meetings always prepared and bringing innovative
- ideas.
- Attend and lead bi-daily team briefings.
- To ensure an efficient and transparent communication across all departments
FINANCE
- To properly administer and achieve financial reports, and send them to the Head of Department/Manager for validation.
- To provide assistance on cost controlling and act as a force of proposal to ensure objectives are met.
- To efficiently manage and report on the stock and inventory levels.
GUEST RELATIONS
- To understand and anticipate all guests needs.
- To handle all guest's complaints in a friendly and effective way.
- Always seek the best solution that will fulfil guests satisfaction
- To show genuine interest in our guests and build relationships with them.
- To recognize and approach all regular guests (local and international)
- To proactively communicate and work hand in hand with the Guest Relation Manager
HR/TRAINING & DEVELOPMENT
- To conduct performance management in the absence of the Head of Department/Manager (disciplinary, appraisals, probations, coaching & counselling).
- To support and facilitate training to junior and entry-level new joiners.
- To support and empower team members to perform training.
- To convey welfare issues to higher management.
- To successfully complete your training on the online training platform (Flow), use it on a regular basis and monitor your team members to do the same (where applicable).
- To properly provide mentoring to your assigned new joiners.
MARKETING & DEVELOPMENT
- To keep an open and creative mind to provide innovative ideas.
OPERATIONS
- Always act and perform according to LPM standards.
- To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM.
- To supervise a team of several bartenders during the operations.
- To always ensure an excellent guest experience.
- To successfully follow daily duties and role responsibilities.
- To efficiently handle the POS/Reservation system.
- To ensure team cohesion, help and support are to be brought to all team members.
- To respond quickly and positively to changes within your job role, showing flexibility.
