Job Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Key Areas of Responsibility
Responsibilities
Beverage Preparation
Prepare and serve a variety of coffee and tea beverages to hotel guests and patrons.
Ensure consistent quality and presentation of all beverages, adhering to established recipes and standards.
Customer Service
Greet and interact with guests in a friendly and professional manner.
Take and accurately process customer orders, offering recommendations as needed.
Address customer inquiries, concerns, and special requests promptly and courteously.
Menu Knowledge
Stay informed about the menu, including specialty coffees, teas, and other beverage offerings.
Provide information about menu items, ingredients, and potential allergens to guests.
Cash Handling And POS System
Handle cash and process transactions accurately using the hotel's point-of-sale (POS) system.
Provide guests with receipts and ensure correct change is given.
Maintain Cleanliness
Keep the coffee preparation area, equipment, and service areas clean and organized.
Regularly clean and sanitize coffee machines, grinders, and utensils.
Stock And Inventory Management
Monitor and replenish coffee beans, syrups, and other supplies as needed.
Assist in managing inventory and report any shortages or issues to the appropriate personnel.
Team Collaboration
Work collaboratively with other hotel staff, including kitchen personnel and servers. Communicate effectively with team members to ensure smooth service and address an operational issue.
Adherence To Policies
Adhere to hotel policies, procedures, and hygiene standards always.
Follow health and safety regulations to ensure a safe working environment.
Attends and contributes to all training sessions and meetings as required.
Exercises responsible behavior at all times and positively representing the hotel team.
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
Reads the hotel's Employee Handbook and has an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.
