BD and Growth Operations Specialist

The BD

& Growth Operations Specialist is responsible for supporting BSL's business

development activities while ensuring the effective management of Growth

operations, including bid management, CRM governance and business development

reporting. The role will coordinate the Bid / No Bid and proposal process,

maintain accurate and timely CRM and pipeline information, and produce regular

and ad-hoc growth reports.

In addition to these operational

responsibilities, the role will actively support business development by

engaging with existing and potential customers, identifying new opportunities,

understanding customer requirements and supporting the development of

appropriate BSL solutions across HR Outsourcing, Training and Procurement

Outsourcing. Reporting to the Business Development Manager, the role will work

under their day-to-day direction while supporting the wider Growth strategy

established by the Head of Growth

Duties And Responsibilities

Reporting,

Processes And Tools

• Own the
  
  

day-to-day governance and integrity of the Growth CRM, ensuring opportunities,

customer contacts, values, stages, activities and relevant background

information is complete, accurate and up to date.

• Conduct regular
  
  

CRM reviews with relevant business/division owners and follow up on missing,

outdated or inaccurate information. Maintain accurate pipeline information and

support the Head of Growth and BD Manager with pipeline forecasting and

analysis.

• Maintain
  
  

accurate and up-to-date records of business activities

• Provide regular
  
  

updates and reports on business development activities and achievements.

• Assisting with
  
  

drafting business plans, sales pitches, quotations, presentations, contracts to

potential clients and other relevant documents.

• Collaborate with
  
  

the pricing and contracts teams to implement growth strategies and business

development / sales plans.

• Build and
  
  

maintain strong relationships with existing and potential clients to drive

revenue growth to support the HR outsourcing, training

and procurement outsourcing in Qatar and potentially other locations.

Bid Identification and Proposal

Development

• Review new tenders, RFPs and RFQs and prepare an initial
  
  

opportunity assessment covering scope, requirements, timelines, commercial

considerations and key risks.

• Prepare the necessary Bid / No Bid documentation and coordinate
  
  

and facilitate Bid / No Bid sessions with the BD Manager and Head of Growth,

relevant business leads and SLT.

• Following a Bid decision, coordinate with the relevant BSL
  
  

functions to develop and populate the proposal package in accordance with

customer requirements.

• Maintain the bid plan and compliance requirements and coordinate
  
  

all required supporting documentation, including certificates, commercial

Inputs, Bid Bonds And Other Submission Requirements.

• Ensure proposals are complete, compliant and submitted within
  
  

the required customer deadline.

• Maintain appropriate bid
  
  

records, submission documentation and lessons learned.

Risk Assessment And Compliance

• Identify and coordinate the assessment of key risks arising
  
  

during the bid process, escalating material risks to the Business Development

Manager and relevant functional leads.

• Uphold compliance with all requirements and guidelines outlined
  
  

in the Request for Proposal (RFP).

Resource

Management

• Coordinate
  
  

bid activities, inputs and timelines across relevant functions to ensure

complete, high-quality proposals are submitted within required deadlines.

Market

Insights And Business Development

• Stay
  
  

abreast of market trends and competitor activities to inform bid strategy and

position the company effectively.

• Conduct
  
  

market, customer and competitor research to identify potential opportunities

and provide insights to support business development decisions.

• Monitor
  
  

relevant market developments, customer activity and industry trends and provide

findings to the Head of Growth and BD Manager.

• Support
  
  

the identification and development of new business opportunities across BSL's

HR Outsourcing, Training and Procurement Outsourcing services.

• Participate
  
  

in customer meetings, networking activities, exhibitions and relevant external

events, as instructed by the line manager, to develop relationships and

identify potential opportunities.

• Manage
  
  

selected customer relationships and opportunities under the direction of the

Head of Growth and/or Business Development Manager.

• When
  
  

assigned, engage with customers to understand requirements and coordinate

internally with relevant BSL functions to support the development of tailored

solutions.

• Conduct
  
  

appropriate follow-up with customers and partners to progress assigned leads

and opportunities.

Communication

And Event Management

• Ensure regular updates to
  
  

internal stakeholders and monitor progress, outcomes, and manage any

adjustments needed during the bid process.

• Support BSL exhibitions, conferences and external events from a business development perspective, focusing on customer engagement, lead generation and appropriate follow-up.
  
  

Key Accountabilities

• Bid Management: Effective coordination of Bid / No Bid and proposal activities, including quality, compliance and on-time submission.
• CRM & Data Quality: Accuracy, completeness and timeliness of customer, opportunity and pipeline information within CRM.
• Reporting: Accuracy, quality and timeliness of regular and ad-hoc Growth reports.
• Opportunity Generation: Contribution to the identification and development of qualified business opportunities.
• Customer Engagement: Effective participation in customer engagement and progression of assigned relationships and opportunities.
• Process Improvement: Continuous improvement of Growth processes, templates, CRM discipline and bid-management practices.
  
  

Requirements

• Bachelor's degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid/proposal management or a related commercial environment, preferably within B2B or professional services.
• Experience in reviewing RFP/RFQ/tender documentation and coordinating proposal submissions would be advantageous.
• Strong CRM, pipeline management and reporting capability.
• Commercial awareness and confidence to engage with customers and external stakeholders.
• Strong communication, presentation and negotiation skills.
• Excellent analytical skills, ability to interpret data and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to thrive in a fast-paced and target-driven environment.
• Good organizational and time management skills.
• Ability to effectively communicate complex information to stakeholders at all levels of the organization.
• Knowledge of industry best practices and market dynamics including customer trends.
• Flexibility to adapt to changing priorities, work on multiple projects simultaneously, self starter and proactive.
• Deep understanding of market dynamics and consumer behavior.
  
  

The Specific Competencies For This Role Are

Influence and Persuasion and Good Enough 80/20 Rule.