Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
MAIN DUTIES:
Administration:
- To be a Heartist of the Front Office and the hotel, in and outside the work place.
- Provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- Ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
- To properly use the supplies, equipment and to ask for requisitions accordingly.
- Assist the drivers, valet parking and doormen in the daily activity.
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- Call the supervisor or manager for advice in serious cases or if an approval is required.
- Read and update the logbooks and to ensure a proper handover between the shifts.
- Strictly respect the keys handling procedures.
- Respect schedules, terms and deadlines as agreed with the Management.
- To be aware of the hotel outlet timings and promote the internal activities and events.
- Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
- Share daily activity highlights with the supervisor, including internal and external guest opportunities.
- Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- Provide friendly, courteous and professional service at all times.
- Maintain good working relationships with all colleagues.
Qualifications
- A high school diploma or equivalent
- At least 1 year of previous experience in hospitality as a bell attendant, concierge, or similar customer service position
- Must be able to stand for long periods and lift over 25 pounds
- Flexible work schedule with availability to work on weekends and holidays
- Excellent communication skills and customer service skills
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
