Your day to day
- Greet guests as they arrive at the voco Doha West Bay Suites
- Assist incoming guests with luggage.
- Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
- Introduce guests to room in accordance with Check In rooming procedures.
- Assist departing guests by conveying luggage from suite to lobby or vehicle.
- Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
- Report completion of assignments to direct supervisor.
- Deliver VIP requisitions to room.
- Deliver laundry and dry cleaning to designated guest suites.
- Make arrangements for car rentals.
- Perform miscellaneous tasks as designated by the direct supervisor.
- Respond to queries on house facilities and places of tourist interest.
- Store luggage and record all items under care and control of hotel.
What We Need From You
FINANCIAL RETURN
- Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
- Obtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.
RESPONSIBLE BUSINESS
- Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
- Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
- Coordinate Housekeeping for uniform requirements and cleanliness of the area.
- Maintain baggage check room in good condition
- Conduct daily check of all bags in luggage store room.
- Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
- Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.
PEOPLE
- To oversee work performance of new colleagues in performing services to guests.
- To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.
GENERAL
- Communicate effectively with all other departments.
- Attend meetings, training sessions and any other required meeting or training session.
- Ability to work in flexible roster.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
- All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
- Ensure Luggage handling is in accordance to voco Doha West Bay Suites service standards.
- All deliveries logged and delivered in a timely manner as required.
- Offer other Service as outlined by voco Doha West Bay Suites.
- Maintains a professional and organised work environment
PERSONAL CHARACTERISTICS
Education
- Secondary Education
- Excellent English spoken and written skills
Experience
- Previous Bell person Experience in a 4-5 Star Hotel
Technical
- Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
- Understanding of safety practices.
Personal Attributes
- Can do attitude and a high level of energy
- Self-motivated and able to work well independently
- Professionally groomed
- Physically sturdy to carry heavy luggage and stamina to stand for long hours.
- Able to work under pressure and on shift schedule
Customer Service Oriented
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
