The Bike Product Specialist is responsible for providing expert-level knowledge and customer service for all biking-related products, including bicycles, accessories, and gear. This role ensures customers receive tailored advice, technical support, and product recommendations that match their needswhether recreational riders or professional cyclists. The specialist also supports sales, merchandising, and product training initiatives within the biking category.
Key Responsibilities:
- Act as the in-store expert on all bike products, including road bikes, mountain bikes, e-bikes, kids bikes, and cycling accessories.
- Assist customers in selecting the right bike and accessories based on usage, fit, skill level, and budget.
- Provide basic technical advice, sizing recommendations, and product comparisons.
- Support the sales team with in-depth product training and regular knowledge sharing.
- Work closely with the merchandising and category teams to ensure optimal product presentation and stock levels.
- Conduct product demos and assist during in-store events or activations related to the biking category.
- Stay updated on the latest biking trends, technologies, and product launches.
- Monitor customer feedback to inform product selection and improvements.
- Ensure accurate and appealing visual merchandising of bikes and related products in line with brand guidelines.
- Collaborate with the workshop team to ensure bikes are properly assembled, tuned, and displayed.
Qualifications
- High school diploma or equivalent required; a diploma or certification in sports science, mechanics, or a related field is a plus.
- Minimum 2 years of experience in retail or a bike shop environment, preferably with biking product specialization.
- Passion for cycling and strong personal knowledge of bike types, brands, and components.
- Excellent communication and customer service skills.
- Ability to explain technical product details in a clear and engaging way.
- Familiarity with fitting techniques and cycling ergonomics is a plus.
- Basic understanding of bike maintenance and repair is an advantage.
