Bilingual Customer care (French & English) Wave 1

Company Description

FlairsTech is an international technology-driven Managed Services Provider (MSP), founded on Innovation, Talent, and Excellence. With over 1000 skilled professionals in five offices, FlairsTech supports over 100 global partners daily with Software Development & Analytics, Innovative Digital Solutions, Business Operations, Customer Experience and Support. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa to enhance processes, productivity, and outcomes.

Role Description

This is a full-time on-site role for a Bilingual Customer Care (French & English) representative, based in Maadi Cairo, Egypt. The role involves providing customer support and ensuring customer satisfaction through daily interactions with French and English-speaking clients. Responsibilities include addressing customer inquiries, resolving issues, and maintaining a high standard of customer service.

Qualifications

• Experience in Customer Satisfaction and Customer Service
• Proficient in Customer Support and Communication (French and English)
• Strong Analytical Skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, dynamic environment
• Previous experience in a similar role is an advantage
• Travel experience is a plus
• Bachelor&aposs degree in a relevant field is preferred