Branch Head

Responsibilities

• Supervise daily branch operations to ensure efficiency and smooth workflow.
• Lead, train, and motivate the reception team to deliver outstanding performance.
• Manage cash operations, expenses, and financial reporting in line with company policies.
• Ensure an attractive and organized appearance that reflects the brand image.
• Handle customer complaints and ensure high levels of customer satisfaction.
• Prepare and submit daily, weekly, and monthly performance reports to senior management.
• Support internal marketing initiatives in coordination with the marketing department.

Requirements

• Bachelor's degree in Business Administration or a related field.
• 2+ years of experience as a branch manager or a similar leading role.
• Proven experience in Branch Management, preferably in the Training & Coaching industry.
• Strong leadership and people management skills.
• Solid knowledge of reception operations and customer service.
• Ability to set and achieve daily operational goals.
• Excellent communication, problem-solving, and decision-making abilities.
• High level of organizational and time management skills.