KEY ACCOUNTABILITIES
Sales/Relationship Management:
- Seek new business opportunities and develop them to maximize business growth.
- Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits.
- Communicates the mission, vision, values and progress of ADIB to branch team.
- Provides leadership to a specific branch with a strong focus on sales, sales management and people management.
- Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales process.
- Accountable for meeting financial targets.
- Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB.
- Develops and implements branch sales plan.
- Approve expenses within the assigned approval powers
- Provide regular and constructive feedback to management on the operational / business performance of the new branch concept.
- Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit
- Optimizes branch trade area opportunities to develop target market potential and area profitability.
- Ensures that the branch team is properly trained to enable them to deliver.
- Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements.
- Provides clear communication of objectives and plans to achieve them.
- Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives.
- Visible in representing ADIB's commitment to the customer segments we serve.
- Achieving branch budget via effective sales management.
- Assist management in conducting management of change.
- Monitor and control Branch's attrition, quality of services, quality of files, etc.
- Handle escalated customer issues, feedback and complaints
- Motivates the branch team to provide a superior banking experience.
- Handles more complex targeted customers relationships directly.
CBE, Compliance, Audit, Procedures:
- Designated as overall in-charge of the branch's operating policies and procedures, compliance and control. Ensures proper implementations, reviews, recommends changes/improvements.
- Reviews/performs branch audits: ensures operational and cash control, contingency plans etc. are maintained and exceeds audit standards.
- Ensure implementation of all Bank & CBE regulations and compliance in every activity of the Branch.
- Ensure that all staff are abiding to Bank policies/ procedures, KYC, CBE & compliance regulation as well as properly monitored and follow up on the quality of files.
Service and Productivity:
- Works towards Cycle time reduction, continues process improvement programs, customer satisfaction initiatives and empowerment activities related to service.
- Reviews relevance of all service indicators and recommends changes/improvements. Updates everyone on the changes.
- Ensures that service standards are achieved.
- Reviews data on usage of each type of access channel and thinks of ways to restructure the set-up to encourage customers to go to the desired channels.
- Guarantee the availability of a trained contingency force during emergencies.
QUALIFICATIONS
Minimum Qualifications:
- University/College Degree preferably with Post Graduate Studies.
- 10-13 years of retail or financial services experience.
Job specific Skills:
- Exemplifies core competencies: analysis, candor, communication, customer focus, leadership, teamwork, process management, functional proficiency, managing changes, people management and development.
- Business building, superior sales, sales management and coaching skills.
- Thorough understanding of branch trade area and the diverse needs of target consumer.
- Capacity to interface at several levels both internal and external to the organization.
- Knowledge of ADIB regulatory policies, procedures and standards.
- Working knowledge of financial planning / asset allocation.
- Hands on knowledge of branch systems and operations.
- Knowledge of corporate goals and objectives.
- Strong interpersonal and communication skills.
- Negotiation and problem resolution skills.
- Good command of the English language
Generic Skills
- Communication Skills
- Customer Service management skills
- Managerial skills
- Sales Management
