Designation: Business Analyst
Location: Saudi Arabia (Riyadh)
Role Purpose
The Business Analyst (BA) will play a critical role in enabling enterprise modernization and digital transformation initiatives. The role focuses on studying existing customer journeys, business processes, applications, infrastructure, and IT systems, and translating business priorities into a structured modernization roadmap. The BA will act as a bridge between business stakeholders and IT leadership, ensuring alignment with strategic drivers, regulatory needs, and operational pain points.
The BA will act as a bridge between business, operations, compliance, and technology, ensuring that digital initiatives are business-led, value-driven, and aligned with Saudi regulatory and Vision 2030 objectives.
Key Objectives
- Analyze current-state customer journeys, business processes, and IT systems
- Identify pain points, inefficiencies, and technology constraints
- Define future-state journeys and capabilities aligned with business strategy
- Develop a prioritized, business-driven modernization and digital transformation roadmap.
Key Responsibilities
Business & Customer Journey Analysis
- Conduct detailed analysis of customer journeys across digital and non-digital channels
- Document current-state (as-is) and future-state (to-be) customer journeys
- Identify friction points related to performance, availability, usability, and data access
- Align customer journey improvements with business outcomes such as efficiency, scalability, and customer experience
Process & Capability Assessment
- Analyze end-to-end business processes supporting portfolio management, trading, client relationship management, and digital engagement
- Identify process gaps caused by system limitations, manual workarounds, or lack of integration
- Define required business and IT capabilities to support future operating models
Digital & Modernization Roadmap
- Define a phased modernization roadmap aligned to:
- Business priorities and strategic initiatives
- Performance and scalability improvement
- Governance and analytics enablement
- Support prioritization based on business value, risk, complexity, and dependency analysis
Stakeholder Engagement & Alignment
- Work closely with business stakeholders, operations teams, and IT leadership
- Facilitate workshops, interviews, and working sessions to capture requirements and priorities
- Translate business needs into clear, actionable requirements and transformation themes
- Ensure alignment between strategic drivers, regulatory needs, and technology initiatives
Key Deliverables
- Customer Journey Maps (As-Is and To-Be)
- Business Process Models and Capability Maps
- Pain Point and Gap Analysis Reports
- Business-Aligned Modernization & Digital Transformation Roadmap
- High-level requirements and initiative definitions for downstream delivery teams
Required Skills & Experience
Core Skills
- Strong experience as a Business Analyst in digital transformation or IT modernization initiatives
- Proven ability to map customer journeys, business processes, and IT landscapes
- Experience working with senior business stakeholders and IT leaders
- Strong analytical, facilitation, and documentation skills
Soft Skills
- Strong communication and stakeholder management capabilities
- Ability to operate in ambiguous environments and structure complex problems
- Business-first mindset with strong technology appreciation
- Collaborative, facilitative, and outcome-oriented approach
