About the job
Designation: Business Analyst to help streamline digital transformation – Investment banking sector
Part time role – working hours to be established by mutual consent likely to be 15-20 hours a week, mostly remote with some customer facing time especially at the start to build confidence and communication channels
Location: Saudi Arabia (Riyadh)
Role Purpose
The Business Analyst (BA) will play a critical role in enabling enterprise modernization and digital transformation initiatives within the investment banking sector and fintechs that we work with in KSA, which includes regulatory bodies.
The role focuses on studying existing customer journeys, business processes, applications, infrastructure, and IT systems, and translating business priorities into a structured modernization roadmap.
The BA will act as a bridge between business stakeholders and IT leadership, ensuring alignment with strategic drivers, regulatory needs, and operational pain points.
The BA will act as a bridge between business, operations, compliance, and technology, ensuring that digital initiatives are business-led, value-driven, and aligned with Saudi regulatory and Vision 2030 objectives.
Key Objectives
- Analyze current-state customer journeys, business processes, and IT systems
- Identify pain points, inefficiencies, and technology constraints
- Define future-state journeys and capabilities aligned with business strategy
- Develop a prioritized, business-driven modernization and digital transformation roadmap.
Key Responsibilities
Business & Customer Journey Analysis
- Conduct detailed analysis of customer journeys across digital and non-digital channels
- Document current-state (as-is) and future-state (to-be) customer journeys
- Identify friction points related to performance, availability, usability, and data access
- Align customer journey improvements with business outcomes such as efficiency, scalability, and customer experience
Process & Capability Assessment
- Analyze end-to-end business processes supporting portfolio management, trading, client relationship management, and digital engagement
- Identify process gaps caused by system limitations, manual workarounds, or lack of integration
- Define required business and IT capabilities to support future operating models
Digital & Modernization Roadmap
- Define a phased modernization roadmap aligned to:
- Business priorities and strategic initiatives
- Performance and scalability improvement
- Governance and analytics enablement
- Support prioritization based on business value, risk, complexity, and dependency analysis
Stakeholder Engagement & Alignment
- Work closely with business stakeholders, operations teams, and IT leadership
- Facilitate workshops, interviews, and working sessions to capture requirements and priorities
- Translate business needs into clear, actionable requirements and transformation themes
- Ensure alignment between strategic drivers, regulatory needs, and technology initiatives
Key Deliverables
- Customer Journey Maps (As-Is and To-Be)
- Business Process Models and Capability Maps
- Pain Point and Gap Analysis Reports
- Business-Aligned Modernization & Digital Transformation Roadmap
- High-level requirements and initiative definitions for downstream delivery teams
Required Skills & Experience
Core Skills
- 8+ years of experience in Business Analysis.
- Exposure to investment bank in KSA working at senior management level holding P and L responsibility and/or revenue targets
- Proven ability to map customer journeys, business processes, and IT landscapes
- Experience working with senior business stakeholders and IT leaders
- Strong analytical, facilitation, and documentation skills
Soft Skills
- Strong communication and stakeholder management capabilities
- Ability to operate in ambiguous environments and structure complex problems
- Business-first mindset with strong technology appreciation
- Collaborative, facilitative, and outcome-oriented approach
