Business Banking Senior Relationship Manager/Relationship Manager

Client Relationship Management

1. Serve as the primary point of contact for Business Banking clients, providing seamless account management and ensuring client satisfaction.
2. Build and maintain deep relationships with clients in specialized sectors such as commodity trading and shipping to anticipate and address industry-specific requirements.
3. Organize and participate in client engagement initiatives, including events, workshops, and webinars, to deepen client relationships and showcase AAIB's capabilities.
4. Actively participate in networking opportunities to identify potential regional clients and strengthen AAIB's position in the cross-border banking market.

Sales Strategy and Execution:

1. Achieve individual sales targets for client acquisition, revenue growth, product penetration, and portfolio management.
2. Proactively identify and pursue new business opportunities within the assigned portfolio and target market segments while aligning with the Business Banking Origination team.
3. Develop and implement effective sales strategies to maximize wallet share and client lifetime value.
4. Prepare and deliver sales presentations to potential clients, highlighting the value proposition of AAIB's products and services.
5. Negotiate pricing and terms with clients within established guidelines.
6. Collaborate with internal stakeholders (e.g., Product Management, Operations) to ensure seamless client onboarding and service delivery.

Portfolio Growth and Profitability

1. Identify cross-selling opportunities and increasing the wallet share of existing clients.
2. Expand the use of AAIB's products and services among regional clients, leveraging solutions from GTB, Treasury, Acquiring, and Payroll specialists.
3. Actively engage in market research and competitor analysis to identify new opportunities for client engagement and portfolio expansion.
4. Work closely with industry origination teams to ensure the smooth handover of new accounts, facilitating onboarding and ensuring long-term relationship success
5. Provide continuous updates and feedback to origination teams on the performance and needs of transitioned accounts to maintain alignment with client expectations
6. Business Development: Analyze client data and identify opportunities to cross-sell and up-sell relevant products and services.
7. Monitor client activity and identify any potential risks or opportunities.
8. Maintain accurate and up-to-date client records
9. Reporting and Analysis: Track and report on individual sales performance against assigned targets.
10. Provide regular updates to the Team Leader on sales activities, client interactions, and market trends.

Policies, Processes and Procedures

1. Participate and recommend improvements to policies, processes and procedures and manage their implementation to ensure all relevant legislative/procedural requirements are fulfilled.

QUALIFICATIONS, EXPERIENCE & SKILLS

Qualifications & Experience:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Relationship Manager: 3 5 years of experience in business banking or a related field, with a proven track record in sales. / Senior Relationship Manager: Min 5 years.
• Strong knowledge of Business Banking products and services.

Skills:

• Excellent communication skills
• Presentation skills.
• Negotiation skills.
• Stakeholder management.
• Problem-solving.
• Sales and target oriented.
• Strong business acumen and analytical skills.
• Proven ability to build and maintain relationships with clients.
• Proficient in MS Office Suite.