Business Development Manager - Card Sales- CC_Balance Builder

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Job Description

Roles & Responsibilities

Drive credit card sourcing through assigned teams and ensure monthly sales targets are achieved.
Lead business development activities, expanding sourcing channels and strengthening partner relationships.
Manage team productivity, discipline, and engagement to ensure high‑quality output.
Identify process gaps in card sourcing and recommend improvements to increase conversion and efficiency.
Ensure strict adherence to bank policies, compliance requirements, and quality standards.
Conduct regular call monitoring, coaching, and performance reviews for team members.
Maintain team‑wise and agent‑wise performance tracking and monthly dashboards.
Ensure all mandatory trainings are completed on time and team capabilities are continuously upgraded.
Oversee end‑to‑end hiring to ensure the team remains adequately staffed; manage attrition effectively.
Ensure timely incentive processing and resolve any payout‑related issues proactively.
Reduce customer complaints through quality checks, audits, and root‑cause analysis.
Drive corrective actions based on feedback sessions, escalations, and call audits.
Collaborate with HR on onboarding, retention, and development plans for the team.
Conduct one‑on‑one coaching and development sessions for continuous improvement.