Business Development Manager

Business Development Manager

Key Responsibilities

Business Development & Sales

• Identify and pursue new business opportunities within the FM market (hard, soft, and integrated services).
• Develop and manage a robust sales pipeline to achieve revenue and growth targets.
• Lead the end-to-end sales process, from prospecting and client engagement to proposal submission and contract negotiation.
• Prepare and deliver compelling presentations, proposals, and tenders (RFPs/RFQs).

Client & Relationship Management

• Build and maintain strong relationships with key decision-makers, consultants, and stakeholders.
• Act as a trusted advisor to clients by understanding their operational and strategic FM needs.
• Ensure smooth handover of new contracts to operations teams post-award.

Market & Strategy

• Conduct market research to identify trends, competitor activity, and new service opportunities.
• Collaborate with internal teams to develop competitive FM solutions and pricing strategies.
• Contribute to business development strategies aligned with company objectives.

Internal Collaboration

• Work closely with operations, finance, and technical teams to ensure accurate costing and service delivery proposals.
• Support marketing initiatives such as campaigns, events, and industry networking.

Key Performance Indicators (KPIs)

• New business revenue generated
• Value and number of contracts secured
• Sales pipeline growth and conversion rates
• Client satisfaction and retention (where applicable)

Skills & Competencies

• Proven experience in business development or sales within the Facilities Management industry
• Strong understanding of FM services (hard services, soft services, or integrated FM)
• Excellent negotiation, communication, and presentation skills
• Ability to develop long-term client relationships
• Strong commercial awareness and financial acumen
• Self-motivated with a results-driven mindset

Qualifications & Experience

• Bachelor's degree in Business, Engineering, Facilities Management, or a related field (preferred)
• Minimum 10 - 15 years experience in FM Industry and business development
• Knowledge of tendering processes and service-level agreements (SLAs)