A Business Development and Client Servicing job typically involves a combination of activities related to acquiring new clients, maintaining strong relationships with existing clients, and ensuring business growth.
Job Responsibilities:
Business Development:
- Lead Generation:Identify and generate new business opportunities by prospecting potential clients through various channels such as cold calling, networking, and attending industry events.
- Sales Strategy:Develop and implement strategies to acquire new clients and expand the client base in UAE and KSA
- Market Research:Conduct research to understand market trends, customer needs, and competitive landscape to inform sales strategies.
- Client Presentations:Prepare and deliver compelling presentations and proposals to potential clients to showcase company services.
- Negotiations and Closing Deals:Engage with clients in negotiations, address concerns, and close business deals that meet company objectives and ensure client satisfaction.
- Sales Targets:Meet or exceed monthly and quarterly sales targets, and monitor sales performance.
Client Servicing:
- Client Relationship Management:Maintain long-term relationships with existing clients, ensuring satisfaction with services/products provided.
- Problem-Solving:Address any issues or concerns clients may have in a timely and professional manner, ensuring resolution to enhance client satisfaction.
- Onboarding Clients:Guide new clients through the onboarding process, ensuring smooth transitions and clear communication of expectations.
- Regular Communication:Maintain consistent communication with clients, keeping them informed about new services, product updates, or changes.
- Client Retention:Focus on strategies and initiatives to retain clients, including delivering excellent customer service and anticipating client needs.
- Feedback Collection:Collect and analyse client feedback to improve service offerings and identify opportunities for business improvement.
Collaboration:
- Internal Collaboration:Work closely with internal teams such as events, production, Finance, PR and HR to ensure alignment with client needs and business goals.
- Cross-functional Communication:Coordinate with other teams to deliver high-quality service to clients and ensure all client deliverables are met.
- Client Reporting:Prepare regular reports on client status, business performance, and sales progress for internal stakeholders.
Skills & Qualifications:
- Education:Bachelor's degree in Business, Marketing, or a related field.
- Experience:Proven experience in business development, sales, or client servicing (typically 2-5 years).
- Communication Skills:Strong verbal and written communication skills to engage clients and internal teams effectively. Arabic language is a must.
- Negotiation Skills:Ability to negotiate contracts and agreements effectively.
- Problem-Solving:Strong analytical skills to resolve issues and identify opportunities.
- Client-Focused:Excellent interpersonal skills to build and maintain relationships with clients.
- Time Management:Ability to manage multiple clients and projects simultaneously.
Key Performance Indicators (KPIs):
- Number of new clients acquired.
- Client retention rate.
- Sales revenue and targets met.
- Client satisfaction and feedback scores.
- Number of successful deals closed.
- This role typically requires a blend of strategic thinking, strong communication, and excellent interpersonal skills, making it a vital part of any business looking to grow its client base and maintain high levels of customer satisfaction.
Industry
Employment Type
Only candidates with UAE experience in the events industry (excluding exhibitions) and a valid UAE driving license will be considered.
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