Job Purpose
To drive revenue growth for Ibyta by identifying and securing new business opportunities, managing and expanding client relationships, and achieving assigned sales targets. The Sales Executive will play a keyrole in market development, agent onboarding, and ensuring effective coordination between clients, operations, and finance.
Key Responsibilities
1 - Business Development & Sales Execution
- Identify, develop, and secure new business opportunities through proactive sales initiatives.
- Achieve monthly, quarterly, and annual sales targets in line with company objectives.
- Present Ibyta's products and services clearly and professionally to prospective clients.
- Negotiate commercial terms in accordance with company policies and approval guidelines.
2 - Client Relationship Management
- Maintain and strengthen relationships with existing clients to ensure repeat business and long term partnerships.
- Attend client meetings, networking events, and industry functions as required.
- Monitor client satisfaction and address concerns in coordination with internal teams.
3 - Agent Support & System Training
- Assist agents with the registration and onboarding process.
- Provide system training and ongoing support to agents to ensure effective usage of the platform.
4 - Sales Coordination & Follow-ups
- Coordinate closely with Operations to ensure smooth service delivery.
- Liaise with Finance to ensure timely invoicing and payment follow-ups.
Follow up on quotations and proposals prepared by the Operations team.
5 - Market Awareness & Reporting
- Monitor market trends, competitor activities, and evolving customer needs.
- Maintain accurate sales records and regularly review system-generated sales reports.
- Provide timely and accurate sales updates and reports to management.
6 - Control & Collections
- Ensure timely collection of payments from credit agents in coordination with Finance.
- Monitor outstanding receivables and proactively follow up to minimize delays.
7 - Operational Excellence
- Ensure accuracy and consistency in sales documentation, reporting, and system updates.
- Adhere to internal sales processes, compliance standards, and approval workflows.
- Identify opportunities to improve sales processes and customer engagement efficiency
Dimensions
Personal Qualities:
- Customer-focused with a professional and ethical approach.
- Strong presentation, persuasion, and negotiation skills.
- Excellent time management and organizational abilities.
- Problem-solving mindset with adaptability in a dynamic sales environment.
- Results-oriented with strong follow-up discipline.
Education
Bachelor's degree in business administration, Marketing, Travel & Tourism, or any related discipline.
Experience
- Proven experience as a Sales Executive or in a similar sales role.
- Prior experience in the travel industry is mandatory.
- Experience working with online booking systems.
- Strong command of English and Arabic (written and verbal).
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to work independently as well as part of a team.
- Willingness to travel for client meetings when required.
Performance Indicators
- Achievement of assigned sales targets.
- New client and agent acquisition.
- Client retention and satisfaction levels.
- Accuracy and timeliness of sales reporting.
- Effectiveness in payment collection from credit agents.
