About the RoleWe are seeking experienced Business Process Specialists to support the Business Excellence function by documenting, standardizing, and improving business processes across multiple domains. The role focuses on designing To-Be business processes, developing Standard Operating Procedures (SOPs), and ensuring alignment and approval within the organization's Business Process Management (BPM) framework.
The role involves close collaboration with cross-functional teams, supporting business process re-engineering (BPR) initiatives, and applying Lean principles to drive operational efficiency and continuous improvement.
Key Responsibilities- Design and document To-Be business processes aligned with organizational objectives
- Develop, maintain, and standardize SOPs across business domains
- Facilitate process mapping workshops and stakeholder discussions
- Support BPM and BPR initiatives across hospitality, golf, and related domains
- Apply Lean Six Sigma principles to identify inefficiencies and improvement opportunities
- Ensure process governance, approvals, and compliance within the BPM framework
- Collaborate with technology and digital teams to support automation and optimization initiatives
- Manage multiple process initiatives simultaneously while meeting deadlines
Essential Qualifications & Experience- Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field
- Minimum 5 years of experience as a Business Analyst, BPM Specialist, or similar role
- Proven experience in business process design, documentation, and SOP development
- Strong hands-on experience with BPM methodologies (BPMN preferred)
- Lean Six Sigma Green Belt certification (minimum)
- Experience working with large enterprises, government, or real estate organizations
- Strong analytical, problem-solving, and communication skills
- Experience working with cross-functional and senior stakeholders
Preferred / Desirable Experience- Experience in Hospitality & Golf sectors
- GCC hospitality operator and/or asset management experience
- Hands-on experience with SAP Signavio (or similar BPM / process mining tools)
- Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt
- Experience delivering business cases, ROI analysis, and process improvement benefits
- Exposure to automation deployment and change management initiatives
- Experience working in multicultural and multi-national environments
Skills & Competencies- Strong analytical and process improvement mindset
- High attention to detail and documentation quality
- Effective stakeholder management and facilitation skills
- Collaborative, team-oriented approach
- Proactive, self-motivated, and results-driven
- Ability to manage multiple priorities in a fast-paced environment
