Oversee daily operations, including resource allocation and leading the team in resolving complex technical issues, implementing proactive measures to prevent future incidents
Lead the design and implementation of escalation processes for the team to follow
Identify opportunities for process automation, develop KPIs, and provide regular performance reports to management
Establish and maintain SLAs, driving continuous improvement in support processes to ensure timely issue resolution for Oracle HCM and related applications
Possess a deep understanding of Oracle HCM modules and integrations, providing expert-level support and guidance to the team
Build and maintain strong relationships with key stakeholders, collaborating to understand needs and align support services with business objectives
Job Offer:
Competitive, tax-free salary
Significant opportunity for exposure across multiple subsidiaries of the entity
Requirements:
Bachelor's degree in a relevant field (e.g., IT, HRM, Business Administration), with relevant certifications in Oracle EBS and Fusion
At least 7–10 years in IT support / managed services, including 5+ years specialising in Oracle HCM applications
Proven track record of leading and managing technical support teams
Deep understanding of Oracle HCM modules and related technologies, plus knowledge of ITIL or similar frameworks
Excellent communication, interpersonal, stakeholder management, analytical, problem-solving, and decision-making skills
UAE nationals are encouraged to apply. Fluency in English and Arabic is an essential requirement
