Company Description
LEO Trading Agency, established as an LLC, specializes in trading operations and operates on a franchise model. As a trusted Vodafone partner since July 2012, LEO oversees 31 Vodafone Express stores across Egypt. The company is also involved in import/export services and provides outsourcing recruitment solutions. With a focus on quality and operational excellence, LEO is committed to driving growth and enhancing service delivery.
Role Description
This is a full-time hybrid role for a C1 Customer Service Representative located in Alexandria, Egypt, with the flexibility of some work-from-home options. The role involves managing customer interactions, resolving inquiries, addressing complaints, and ensuring customer satisfaction. Responsibilities include delivering exceptional service, maintaining positive customer experiences, and supporting customer-related operational activities.
Qualifications
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Strong skills in improving Customer Experience and maintaining high-quality service standards
- Ability to handle customer inquiries with professionalism and responsiveness
- Excellent communication, problem-solving, and interpersonal skills
- Fluency in relevant languages; English proficiency is a must
- Experience in a similar customer-facing or call center role is preferred
- Highly adaptable to both in-office and remote work settings
