C1 English (CSR) agent

Aura Communication, established in 2012 in Cairo, Egypt, is a growing leader in Business Process Outsourcing (BPO) services. With over 800 employees, we provide customized solutions tailored to the unique needs of our clients. Our expertise spans a wide range of services including call center operations, inbound and outbound support, back-office services, and technical support. We specialize in delivering high-quality customer support, sales, and marketing services to drive customer satisfaction and success.

This is a full-time hybrid role for a C1 English Customer Service Representative (CSR) agent based in Alexandria, Egypt, with some work-from-home flexibility. The CSR agent will be responsible for managing customer inquiries, providing exceptional customer support, addressing customer concerns, and ensuring a positive customer experience. Additionally, the agent will work on maintaining customer satisfaction and efficiency in handling queries through various communication channels.

• Proficiency in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction
• Experience in managing and improving Customer Experience and addressing inquiries effectively
• Strong interpersonal and communication skills in English (C1 level proficiency)
• Ability to manage multiple tasks, problem-solving capabilities, and attention to detail
• Familiarity with call center operations or BPO environments is a plus
• Proficiency in relevant customer service software or CRM tools is preferred
• Flexibility to work in a hybrid setup, combining on-site and remote tasks