C1 English customer service

Company Description

Aura Communication, founded in 2012 in Cairo, Egypt, is a dynamic company with over 800 employees delivering exceptional customer experiences. As experts in Business Process Outsourcing (BPO), Aura Communication specializes in customizable services, including call center support, inbound and outbound interactions, back-office services, and more. The company is committed to providing innovative and flexible outsourced customer support solutions, focusing on inbound care, sales, marketing, and technical support.

Role Description

This is a full-time Customer Service role with a hybrid work arrangement, based in Cairo, Egypt, with partial work-from-home flexibility. Responsibilities include handling customer inquiries, providing support through various communication channels, resolving issues, delivering excellent service experiences, and maintaining client satisfaction. Collaboration with team members and adherence to company policies are also essential aspects of the role.

Qualifications

• Strong English proficiency (C1 level or higher) for communication, including listening, speaking, and writing.
• Experience in customer service, with the ability to handle customer interactions effectively and maintain satisfaction levels.
• Skills in communication, training, and English teaching to enhance team performance and customer experiences.
• Understanding of translation to bridge gaps in communication when needed.
• Problem-solving skills, adaptability, and the ability to work in a hybrid environment.
• Prior experience in customer support or a related field is a plus.