C1 English Speakers Call Centre Agents Rotational (Night and Over Night Shifts)

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves as a trusted one-stop HRO/BPO partner for local and international clients, providing comprehensive workforce and business process solutions. Team members join a fast-paced, service-oriented environment with exposure to diverse industries and global clients.
Role Description C1 English Speakers Call Centre Agents (Rotational Night and Over Night Shifts) at Aura Communication handle inbound and outbound calls to support customers with inquiries, troubleshooting, and service-related requests. Agents are expected to communicate clearly in English, follow call scripts and company policies, log call details accurately in internal systems, and escalate complex issues when necessary. The role involves maintaining high levels of professionalism, meeting performance targets, and contributing to a positive customer experience across different time zones. This is a full-time, on-site role based in Cairo, Egypt, requiring flexibility to work rotating night and overnight shifts.
Qualifications

• Strong English communication skills at C1 level (spoken and written), with clear pronunciation and active listening abilities.
• Customer service and call center competencies, including handling inbound/outbound calls, problem-solving, and managing difficult conversations calmly.
• Basic computer and technical skills, such as using CRM or call center software, typing efficiently, and navigating multiple systems during calls.
• Time management and organizational skills to manage shift work, adhere to schedules, and meet performance metrics (AHT, quality, attendance).
• Ability to work rotational night and overnight shifts on-site in Cairo, Egypt, with reliability and punctuality.
• Collaborative mindset, willingness to receive feedback, and adapt to process changes in a fast-paced environment.
• Previous experience in a call center, BPO, or customer-facing role is an advantage.
• High school diploma or equivalent required; post-secondary education is a plus.