Role Overview
The Call Center Agent (Arabic Speaker) is responsible for delivering high-quality customer support by handling inbound and/or outbound calls, resolving customer queries, and ensuring a positive customer experience in line with company standards.
Key Responsibilities
- Handle inbound and outbound customer calls in Arabic (and English where required).
- Respond to customer inquiries, complaints, and service requests professionally and efficiently.
- Provide accurate information about products, services, and policies.
- Log all interactions accurately in the CRM / call management system.
- Follow call scripts, quality guidelines, and compliance requirements.
- Escalate complex issues to supervisors when necessary.
- Meet individual and team KPIs including call handling time, quality scores, and customer satisfaction.
- Maintain a high level of professionalism during all customer interactions.
Candidate Profile
- Fluent in Arabic (spoken and written); working knowledge of English is preferred.
- Previous experience in a call center or customer service role is an advantage.
- Strong communication, listening, and problem-solving skills.
- Ability to work in shifts, including weekends or holidays if required.
- Basic computer skills and familiarity with CRM systems.
Regards
TASC Recruitment Team
