Our in-house call center team is expanding and we are looking for experienced individuals who's passion is providing excellent customer experience to clients and partners. Preferably with experience in hotel industry, familiar with call standards and security.
Job Summary
The role revolves around being the first point of contact, and thus, establishing the first impression of the company. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
Job Salary: up to 6,500 AED depending on skills and experience
Job Location: Dubai, UAE
Work Shift: 5 days a week (Monday-Friday), 9 hours per day
Main Responsibilities
- Acting as a first point of contact
- Supporting the smooth running of Call Center, where all aspects of the client experience are delivered to the highest level
- Answering and distributing all incoming calls in a timely and professional manner
- Delivering a positive and timely response to client enquiries
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Maintaining excellent knowledge of products and services in order to efficiently address any queries or concerns from partners and clients
- Maintaining confidentiality of client data ensuring no sensitive information is disclosed
- Keep records of all calls in Call Center CRM in a comprehensible way
- Meet individual and team qualitative and quantitative targets
- Building and maintaining effective working relationships whilst promoting the company culture and values
- Performing other job-related duties as assigned by Management
Requirements
- Minimum of 2 years experience as a Call Center agent or similar role in the UAE, hospitality background is preferred
- Full English proficiency is required, additional spoken languages are an advantage
- Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
- Customer-focused and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Excellent active listening and problem-solving skills
- Intermediate computer literacy is required e.g., MS Office
