Company Description
Field Action, established in 2004, is a leading marketing and communications company in Egypt.
Role Description
This is a full-time, on-site role for a Call Center Agent located in El Maadi. The Call Center Agent will be responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction. The role involves maintaining accurate records of interactions, adhering to company protocols, and supporting customers while delivering a positive experience.
Qualifications
- Proven skills in Customer Service Representatives, Customer Satisfaction, and Customer Support
- Strong Interpersonal Skills to effectively communicate and connect with customers
- Basic Computer Literacy to efficiently navigate and use necessary software
- Excellent verbal communication skills with attention to detail
- Problem-solving abilities and adaptability in a fast-paced environment
- Prior experience in a call center is a plus
- Fluency in Arabic is required; proficiency in English is an advantage
