- Role: Contact Centre Agent (French Speakers)
- Employment Type: Full time
- Client Industry: Real Estate
- Location: Dubai
- Start Date: Immediate / As per availability
- Salary: AED 9,000 per month
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Respond to customer inquiries via chat, email, and phone
- Resolve customer complaints efficiently and escalate complex issues when required
- Provide accurate information about products, services, and company policies
- Maintain detailed records of customer interactions in the CRM system
- Meet daily/weekly KPIs and service level targets
- Ensure high customer satisfaction and service quality standards
- Follow company guidelines and compliance procedure
Requirements:
- High school diploma or Bachelor's degree
- Previous experience in contact centre, chat support, or customer service preferred
- Strong written and verbal communication skills
- Proficiency in English, Arabic and French
- Good typing speed and computer literacy
- Ability to multitask and work in a fast-paced environment
- Willingness to work flexible shifts
Preferred Attributes:
- Customer-first mindset.
- Detail-oriented and organized.
- Smart, adaptable, and open to learning new systems.
- Ability to think independently and take ownership of tasks.
- Data-driven approach when sharing feedback with TLs/Managers.
Apply Now!
If you meet the above requirements and are ready to advance your career in field engineering and data-driven technologies, please share your updated CV.
Regards,
TASC Recruitment Team
