Call Center-Customer support

Key Responsibilities

• Manage high volumes of inbound and outbound calls professionally.
• Provide accurate information on products, services, and policies.
• Resolve customer complaints promptly and escalate complex issues when necessary.
• Maintain and update customer records in CRM systems.
• Achieve performance targets related to call handling time, resolution rate, and customer satisfaction.
• Collaborate with team members to improve service quality and meet KPIs.
• Handle sensitive customer information in compliance with data privacy regulations.

Required Skills

• Strong communication and problem-solving abilities.
• Ability to manage high call volumes efficiently.
• Proficiency in CRM tools and Microsoft Office Suite.
• Multitasking and time management skills.
• Fluency in English (Arabic is a plus).

Qualifications

• Bachelor's degree (preferred in Business, IT, or related field).
• Prior experience in customer service or call center roles (13 years preferred).
• Knowledge of telemarketing and appointment scheduling is an advantage