Reem Hospital is seeking a professional Call Center Executive to join our team. The ideal candidate will be responsible for ensuring a seamless patient experience, from booking appointments to resolving queries. You will play an essential role in providing clear communication, accurate information, and excellent service, supporting patients throughout their journey.
About Reem Hospital
Reem Hospital, located on Reem Island in Abu Dhabi, is a leading healthcare facility, a global pioneer in hospital operations and integrated healthcare services. With a capacity of 200+ licensed beds, we provide specialized medical and surgical care supported by advanced technology, world-class infrastructure, and a multidisciplinary team of experts. Our mission is to deliver high-quality, patient-centered care across a wide range of specialties, including mental health, rehabilitation, and complex medical treatments
Key Responsibilities:
Technical Responsibilities:
- Book appointments accurately and handle rescheduling requests.
- Ensure correct patient information entry and avoid duplicate files.
- Educate patients about the booking process and required documents.
- Provide relevant insurance forms and assist with mobile app registrations.
- Follow up on online appointment requests and patient queries.
- Meet KPIs and participate in relevant training.
- Make outbound calls for campaigns and projects.
Service Responsibilities:
- Communicate next steps and provide clear information about services.
- Collaborate with the Patient Experience Department for seamless patient care.
- Ensure excellent service and reduce no-shows through confirmation calls.
- Update patients on potential delays and reschedule appointments if necessary.
- Handle patient complaints and escalate when needed.
- Promote hospital products and services as requested.
- Attend training and support patient flow in clinics.
Other Responsibilities:
- Perform additional tasks as assigned by the Call Center Supervisor
- Ensure compliance with hospital policies and procedures.
- Promote positive customer relations aligned with hospital goals.
- Maintain patient rights and responsibilities.
What We're Looking For
- Minimum 2 year of experience in a hospital or healthcare call center (mandatory).
- Strong communication skills in English and Arabic.
- Proficiency with healthcare information systems and general computer skills.
- Professional, customeroriented, and able to handle sensitive situations with empathy.
- Ability to work flexible shifts, including evenings and weekends.
- Presentable, proactive, and committed to delivering excellent patient service.
