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Dicetek LLC

Call Center Operation Transformation Lead

Dicetek LLC
United Arab Emirates, Dubai
8-12 Years
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  • Posted 13 hours ago
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Job Description

Leads operating model redesign, performance optimization, and service governance.

  • Redesign call center operating model
  • Define SLAs, KPIs, dashboards, and governance framework
  • Workforce planning and capacity modeling
  • Quality assurance and escalation frameworks
  • Customer journey optimization and cost control
  • 812 years in contact center operations leadership

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Contact Center Operations
Employment Type:
Full time

About Company

Dicetek LLC

Job ID: 143402533

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Last Updated: 24-02-2026 10:07:23 PM
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