Call Center Representative

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries and provide accurate information about services
• Convert leads into appointments or sales based on set targets
• Follow up with potential and existing clients to maximize conversion
• Maintain accurate records of calls, bookings, and client details
• Meet individual and team performance targets (sales, bookings, quality)
• Handle customer concerns or complaints with professionalism and empathy
• Coordinate with internal teams to ensure smooth service delivery

Job Requirements:

• Previous experience in a call center, customer service, or sales role is preferred
• Strong communication and persuasion skills
• Ability to handle objections and close effectively
• Comfortable working with targets and KPIs
• Good computer skills and experience with CRM systems is a plus
• Professional attitude, reliability, and teamwork mindset
• Proficiency in English is required.