Call Center Representative

Company Overview

BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 20 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000+ centers, supported by 60,000+ employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence.

For more information on BLS International's comprehensive services and global presence, please visit the official website at www.blsinternational.com

Role Description

We are expanding our operations in Egypt and are looking for Arabic and Arabic/English-speaking Customer Service Agents to support our international clients.

Responsibilities:

Handle inbound and outbound customer calls in Arabic (and English depending on proficiency).

Provide accurate information and resolve customer inquiries.

Ensure excellent service delivery while maintaining professionalism.

Record customer interactions in the system accurately.

Requirements:

Previous customer service or call center experience is preferred.

Strong communication and interpersonal skills.

Good command of English (A2 or B2 level, depending on the role).

Ability to work in a fast-paced environment.

Arabic proficiency

B1 & B2 English proficiency

What We Offer:

Competitive salary

Training and development opportunities

A multicultural and supportive work environment

Career growth opportunities