Call Center Representative

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Job Description

Handle Customer Calls: Answer inbound calls, make outbound calls for surveys or follow-ups, and manage high call volumes.
Provide Information: Offer accurate details about products, services, billing, and policies.
Troubleshoot & Resolve Issues: Diagnose problems, offer solutions, and de-escalate frustrated customers.
Process Transactions: Take orders, process returns, update accounts, and handle applications.
Document Interactions: Accurately log call details, customer information, and resolutions in CRM software.
Collaborate: Work with team members and other departments to improve service.
Adhere to Metrics: Meet performance targets related to call handling time, resolution rates, and customer satisfaction.