Call center Representative ( English Speakers )

RAYA Customer Experience (RAYA CX) has been a trusted provider of next-generation BPO and customer experience management since 2001. Partnering with Fortune 1000 companies globally, RAYA CX supports industries across North America, Europe, the Middle East, and Africa. With skilled talent from competitive labor markets, RAYA CX delivers integrated business process outsourcing solutions, enhanced by advanced technology and continuous innovation.

This is a full-time, on-site role located in Qesm El Maadi for a Customer Service Representative (English Speakers) at RAYA CX. The role requires delivering excellent customer service by addressing inquiries, assisting with customer needs, resolving service issues, and ensuring a seamless customer experience. The position involves clear and professional communication, record-keeping, and collaboration with team members to meet service targets and quality standards.

• Strong verbal and written communication skills in English
• Proficiency in customer service, problem-solving, and active listening
• Ability to handle customer inquiries and resolve issues effectively
• Basic proficiency in using computer systems, CRM software, and Microsoft Office tools
• Time management, multitasking, and organization skills
• Ability to work in a team-oriented, fast-paced environment
• Positive attitude with a strong focus on customer satisfaction
• Previous experience in customer service or call center environments is a plus
• High school diploma or equivalent; higher education preferred