RAYA CX provides next-generation customer support on behalf of clients across verticals. Our end-to-end customer experience journey is supported by the latest technology and the most skilled and passionate people. RAYA has been the most preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Delivering from the most competitive and highly skilled labor markets, RAYA provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.
Responsibilities:
- Handles customer inquiries and provide accurate, valid and complete information by using the right methods/tools concerning the customer satisfaction.
- Keep records of customer interactions, process customer accounts and file documents.
- Adhere to work schedule and accommodates business requests (including flexible locations & working hours).
- Follow up and adhere to the weekly schedule that comes from the WF; arrange and aligned with the team leader's regarding any kind of changes required including the shift swap, break move, day off swap or any kind of leaves.
- Meet individual key metrics and KPIs by insuring his own indicators are meeting or within the accepted ranges; Validating the KPI and justifying whenever any indicator is experiencing a wide variation or not meeting the benchmark; Accepting/Rejecting the performance achievement report that got fixed by the team leader and
Qualifications:
- Professional fluency in Arabic and English.
- Have minimally 2 years of experience in call center industry.
- Bachelor's degree
