Call Center Representative

Company Description

Teleperformance is a global leader in digitally integrated business services with a presence in over 80 countries and a workforce exceeding 500,000 employees. At Teleperformance Egypt, we focus on fostering meaningful interactions and delivering exceptional customer experiences. Our commitment to empowering individuals and promoting professional growth is at the core of our operations. We strive to create a supportive and dynamic work environment for our team members.

Role Description

This is a full-time, on-site role for a Call Center Representative based in Cairo, Egypt. Responsibilities include assisting customers with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. The representative will handle incoming calls and messages, provide accurate and timely information, and maintain professional interactions while adhering to company protocols.

Qualifications

• Strong interpersonal and communication skills with a focus on building positive relationships
• Basic to advanced Computer Literacy for efficient data input, system navigation, and problem resolution
• Ability to work effectively in a fast-paced, team-oriented environment
• Fluency in English Is a must