Call Center Specialist

Company Description

4Level1 specializes in delivering comprehensive English Language Programs designed for adults and young adults. These programs align with international CEFR standards to foster practical communication skills across all language areas. The curriculum emphasizes building confidence in real-world interactions to prepare students for academic, professional, and social success. 4Level1 offers both online classes for students across the Middle East and face-to-face sessions based in Riyadh, Saudi Arabia.

Role Description

This is a full-time on-site role for a Call Center Specialist located in Qesm El Maadi. The Call Center Specialist will assist customers by addressing inquiries, resolving issues, and ensuring excellent service delivery. Day-to-day responsibilities include managing customer support via calls, emails, and chats, documenting customer interactions, and maintaining effective communication with other departments for issue resolution.

Qualifications

• Strong Customer Service, Customer Support, and Contact Center skills
• Excellent Communication skills for handling customer interactions professionally and empathetically
• Proficiency in Computer Literacy, including familiarity with relevant software tools and technology
• Ability to multitask and resolve issues while maintaining a positive customer experience
• Previous experience in a call center or customer service role is a plus
• Proficiency in English; knowledge of additional languages is desirable
• High school diploma or equivalent; higher education is an advantage