- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries regarding financing solutions, payment plans, and account details
- Provide accurate product and service information while maintaining high- quality standards.
- Resolve customer complaints, requests, and escalations with empathy and efficiency.
- Log all customer interactions accurately in the CRM system.
- Follow up on pending cases to ensure timely resolution.
- Coordinate with internal departments (Finance, Sales, Collections, etc.) to solve customer issues.
- Promote SEVEN's financing services and guide customers through the application process.
- Ensure compliance with company policies, data privacy, and Central Bank of Egypt regulations.
- Strive to meet and exceed individual and team KPIs (call handling time, satisfaction rate, etc.).
Bachelor's degree in Business Administration, Commerce, or any related field
0-2 years of experience
Customer service, preferably in financial services, banking, or telecom
Strong problem-solving and customer-handling abilities.
Active listening and conflict-resolution skills.
Excellent communication and interpersonal skills (Arabic and English).
Basic computer qualifications (Microsoft Office & CRM tools).
