Call Center Specialist

Company Description

Teleperformance is a leading global provider of digital integrated business services, offering a blend of human expertise and technological innovation. We're dedicated to delivering advanced, digitally-powered solutions, helping businesses worldwide achieve their goals. With our extensive global network and local presence, we strive to create a positive impact on our communities, clients, and the environment.

Role Description

This is a full-time on-site role for an English Customer Service Advisor located in New Cairo. The primary responsibilities include handling customer queries and resolving complaints through various communication channels, including phone and email. The advisor will ensure customer satisfaction by providing prompt, accurate, and helpful responses, and maintaining a professional telephone manner. The advisor will also manage customer interactions effectively and provide feedback on common issues to improve the overall customer experience.

Benefits

• Salary is up to 18500 Net.
• Paid Training & Development Programs
• Transportation 24/7.
• Growth Opportunities within the Exciting Customer Service Industry & More!
• Social Insurance.
• Medical Insurance up to 400K.
• Access to GYM.

Qualifications

• English Proficiency is a MUST (B1+/B2/C1 Levels)
• Experience in customer service or related fields is a plus

Working Conditions

• Shift is 9 hours including 1 hour as a break.
• 5 working days and 2 days off Salary is up to 18500 Net.