Call Center Support Representative

Company Description

PRIME Group, established in 1995, is a leading distribution company with over 750 employees across three major sectors: Telecom, oil and lubricant distribution, and electrical supplies. We represent globally recognized brands such as Shell, Gewiss, and Etisalat, and are the top distributor for Etisalat Misr in Egypt. Our operations also extend to the Fintech e-payment sector, and we have ventured into manufacturing with our own mobile phone brand, IPRO. Additionally, our partnership with GEWISS has led to the development of PRIME EV, our new enterprise in the EV Charging market.

Role Description

This is a full-time on-site role for a Call Center Support Representative located in Cairo, Egypt. The Call Center Support Representative will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and utilizing computer systems to manage customer information and interactions. The role involves being the first point of contact for customers and addressing their needs efficiently and professionally.

Qualifications

• Strong Customer Service Representatives and Customer Support skills
• Ability to ensure Customer Satisfaction
• Excellent Interpersonal Skills
• Proficiency in Computer Literacy
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment

Requirements

• Fresh graduates only
• Must be located near Nasr City
• working hours : 10:00 AM to 6:00 PM
• Days off : Friday - Saturday