Job Description
We are launching a Call Center Training Program designed to equip participants with practical skills in customer service and communication within a professional contact center environment. This program is ideal for individuals looking to build a strong foundation in customer experience, develop workplace readiness, and gain hands-on exposure to real call center operations
As a Call Center Operations Support, you will play a vital role in representing e& and ensuring customer satisfaction. Your primary responsibility is to provide front-line customer service, offering prompt and professional assistance to inquiries and resolving issues effectively. You will be the first point of contact, guiding customers and maintaining a positive corporate image. This role is crucial in upholding Etisalat's standards and contributing to efficient operations.
Responsibilities
- Answer customer inquiries promptly, ensuring a high satisfaction rate.
- Resolve customer issues and complaints, providing suitable solutions.
- Offer accurate and timely information to customers, keeping them informed.
- Forward specialized queries to relevant teams for expert assistance.
- Maintain a friendly and professional attitude, representing our brand values.
- Adhere to Etisalat's policies and procedures at all times.
- Document customer interactions accurately for future reference.
- Identify and escalate potential customer service issues for prompt resolution.
- Collaborate with other departments to enhance customer service processes.
- Stay updated with product knowledge and industry trends for accurate information.
Qualifications
- High school diploma or equivalent qualification.
- Excellent communication skills, both verbal and written, in English and Arabic (preferred).
- Strong customer service orientation with a passion for helping others.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using computers and basic software applications.
- Willingness to learn and adapt to new technologies and systems.
- Excellent problem-solving and critical thinking skills.
- Positive attitude, strong work ethic, and a customer-centric approach.
