The Opportunity
Reporting to the Director of Campus Physical Development & Services (CPDS) is responsible for the overall management, supervision, planning and efficient operations of the Campus Services Department in Dubai and Abu Dhabi. Also deputizes for the Director of Campus Physical Development & Services on matters related to Services unit.
The Responsibilities
Campus Services
- Supports the Director of CPDS for developing, recommending and administering Campus Services Unit practices, processes and procedures.
- Works as a Business Partner with all units of the University to meet their strategic CPDS needs and deliver a high level of professional services to the ZU community.
- Ensures highest standards of Campus Services operations on the Dubai and Abu Dhabi Campus.
- In conjunction with the Director of CPDS supervises and manages (plans, organizes, develops and controls) the Campus Services in Dubai and Abu Dhabi which consists of: The University Travel Services unit to ensure optimum services to clients while managing resources to ensure that outsourcing of transport is minimum.
- The University Business/Service Centers & Switchboard to serve the faculty, staff and student population which is a revenue generating source as well as a service unit for the University.
- The University Contract Services in Dubai and Abu Dhabi, specifically but not limited to the contracts for food services and convenience stores.
- Develops in conjunction with the Director new contracts for Campus Services which add value to the student experience at Zayed University.
- Oversees all major events taking place at the university Conference Center & Event Management in Dubai and Abu Dhabi for their smooth facilitation.
Planning, Budgeting & Forecasting
- Responsible for the planning and budgeting process for Dubai and Abu Dhabi Campus.
- Manages the planning and logistics for major events taking place at Dubai and Abu Dhabi Convention Center to support the development of the commercial base of the center ensuring profitability.
Vendor Management
- Works closely with vendors on the Dubai and Abu Dhabi Campus to ensure they meet the required standards of service on Campus.
- Work with the specialized vendors on Dubai and Abu Dhabi campus to ensure effective and efficient service these include but are not limited to the Facilities Management Service Provider and the nominated-on campus caterer.
- Liaises with the client and supplier/vendor communities to ensure services are delivered in the most efficient way.
Team Management
- Manages the Campus Services Team (including Travel Services, Business Center, Convention Center) in Dubai and Abu Dhabi; Organizes and controls the activities of the team to ensure highest standard efficient departmental operations and service delivery.
- Participates in the hiring process for departmental staff.
- Manages the training and development of the Campus Services Dubai and Abu Dhabi team and carries out the annual performance evaluation for each of the Department's staff
Reporting
- Prepares reports for CPDS Director on progress and recommends changes in Campus Operations
Others
- Undertakes other duties and committee responsibilities as and when may be assigned
The Requirements
- Must possess a minimum of a Bachelor's degree from an accredited institution and a minimum of 8 years of management/supervisory experience or an equivalent combination of education, skill or experience.
- Demonstrated expertise in event management/operations as well as sales and business development
- High-level computer literacy
- Knowledge of the local U.A.E market is essential
Other essential requirements:
Fluency in English
Ability to travel between Abu Dhabi and Dubai
Ability to work outside of normal working hours as required
Demonstrated expertise in event management/operations as well as sales and business development
High Computer Literacy
Commercial acumen and ability to gather and analyze market data
Desired or preferred requirements:
Experience managing a startup operation
Knowledge of the U.A.E Market
Knowledge of event management systems and tracking tools
Experience working in the academic environment
